BEFORE YOU EMAIL US:

INFORMATION FOR AOL MEMBERS:
AOL has been arbitrarily shutting down service from ISP providers. This is apparently AOL's inadequate answer to the SPAM problem. This means if you are using AOL for your email there is a VERY good possibility that you are not receiving emails, not just from us but from others you might communicate with. This is their idea of solving spam problems - "shutdown service arbitrarily". Because many of our customers have AOL addresses this means we may not be able to communicate with you as we would like. Unfortunately, we have no control over this problem.

PAYPAL CUSTOMERS:
Unfortunately, our shopping cart cannot send receipts or confirmation for orders paid through PayPal. Your PayPal receipt is the only confirmation you will receive.

SHIPPING: Some orders may ship in multiple boxes if they come from more than one warehouse. Please keep in mind that the runes and some other items are custom made after the order is placed so please allow time for this to be properly done. If there is a problem with the shipment, we will let you know via email or phone. Shipping charges are calculated for the domestic United States. Outside of the US will vary. We reserve the right to charge you the appropriate charges for shipping outside the domestic United States.

SPELLS, WITCHCRAFT INFO, MAGIC INFO, ETC:
We do NOT email spells or magickal information, especially to minors. Please don't waste your time or ours asking. You are welcome to check the information in our online Book of Shadows and our Links page for places you can find this information online.

WHOLESALE REQUESTS:
We're sorry that we can't offer wholesale at this time.

NEW PRODUCTS:
We are always looking for new products for our customers. If you have a recommendation, or if you have an item you think we may be interested in, please don't hesitate to email us. sales@ witchcraft-supplies.com (take out the space)

ORDER STATUS:
Some orders may ship in multiple boxes if they come from more than one warehouse. Items requested from the warehouse may take slightly longer. Please keep in mind that RUNES,CLOAKS, handcrafted items, and some other items are custom made after the order is placed, so please allow time for this to be properly done.
Please allow extra time for shipping during the Sabbat and holiday day seasons. We will expidate all orders as much as possible on our end during the holidays. Unfortunately, we have little control over othe weather or the post office, so please order early! You are welcome to email us to check on the status of your order. Email us : orders 1 @ cybermoon.us Take out the spaces and type into email address.